Milk deliveries will normally be made prior to 10:30am.

In the event that your delivery has not arrived or is in any way incorrect, please contact us at deliveries@coolmilk.com . We will then contact the milk depot on your behalf and feed back to you.

Drinking lists should reach you by Friday in time for the following week. We can send them via email, fax or post, and schools should let us know of any changes in contact details or preferences. If you have not received your lists by this time, please email us at classes@coolmilk.com.

The weekly sheets show the number of children drinking per day, not the number of pints/litres due for delivery each day.

We provide semi-skimmed milk in line with guidance issued by the Food Standards Agency and the School Food Trust. You can request whole milk by emailing us at amendorcancel@coolmilk.com. The FSA says that children should switch from whole to semi-skimmed milk at the age of two, and the School Food Trust also recommends that primary school children should receive semi-skimmed rather than whole milk.

Milk deliveries will normally be made prior to 10:30am. In the event that your delivery has not arrived or is in any way incorrect, please contact us at deliveries@coolmilk.com . We will then contact the milk depot on your behalf and feed back to you. In the event that the depot fails to make a delivery, we will credit those customers affected.

Please ask the parent to contact us directly.

Your log in email address will be the address used when you first registered. If your email address has changed please contact us on amendorcancel@coolmilk.com

The delivery cycles are set by the local dairy depot that delivers your milk. The weekly sheets you receive may show a daily order but it may be that enough milk is delivered on a particular day to cover all the subsequent days until your next delivery arrives.

We require notification of school closure days a minimum of 10 days in advance to allow us to amend or cancel dairy orders. In the event of unexpected school closures, for example due to adverse weather conditions, we request that you let us know within ten days of the closure to enable us to apply any appropriate credit to parents’ accounts. You can do this by emailing us at calendars@coolmilk.com

Drinking lists should reach you by Friday in time for the following week. We can send them via email, fax or post, and schools should let us know of any changes in contact details or preferences. If you have not received your lists by this time, please email us at classes@coolmilk.com

Please login to your school’s account at www.coolmilk.com to make changes to class lists. If made prior to 5pm on Tuesday, the changes will show on the following week’s drinking lists. 

Cool Milk endeavours to make sure that schools receive milk in their preferred measure. However, in the occasional event of dairy shortages we will supply the school with a suitable alternative to ensure that there is no interruption in supply to children.

Paperwork should be kept for a minimum of three years for auditing purposes.

Registering your child couldn’t be easier. Registering your child for school milk is easy and should only takes 2-3 minutes to complete.

We provide semi-skimmed milk in line with guidance issued by the Food Standards Agency and the School Food Trust. The FSA says that children should switch from whole to semi-skimmed milk at the age of two, and the School Food Trust also recommends that primary school children should receive semi-skimmed rather than whole milk.

In order to avoid interruption in your child’s milk supply, please let us know about any changes as soon as possible by emailing amendorcancel@coolmilk.com. You can also amend your contact details on our website under ‘My Account’.

 Your child will receive 189ml of milk per day at a cost of just 22 pence per day. The cost is kept low thanks to a subsidy provided by the EU. We operate on a pre-payment basis, and you can choose to pay for the half term, the term or the full academic year.

You can register your child online or you can collect a registration form from your child’s school.

 You can make payment using all major debit and credit cards either online or by using our automated telephone service on 0800 14 229 72.

If you wish to pay using cash, simply take your invoice along with your payment to your nearest PayPoint facility. To find your most convenient PayPoint facility, please visit their You can find your nearest PayPoint on their website.

Alternatively you can send us a cheque to Cool Milk at School – Payments, PO Box 139, SHEFFIELD, S98 1HE.

Full details on methods of payment can also be found on your invoice. Please note that we advise customers not to send cash in the post.

Should you have any payment-related queries, please contact us on payments@coolmilk.com .