Terms and conditions of use

These terms and conditions apply to the use of this website at www.coolmilk.com. By accessing this website and/or placing an order you agree to be bound by these terms and conditions.

Cool Milk at School Limited sells milk.

The Cool Milk website is operated by Cool Milk at School Limited, Cool Milk House, Kingsley Park, Kingsley Road, Lincoln, LN6 3TA.

Company No: 3603430
VAT No: 991265102

Click here to contact us


1.1 You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the terms and conditions to make sure you have the most recent version is relevant to your contract. If you have any questions about the terms and conditions and how they are for you, please contact telephone number 0844 854 2913.


2.1 Before an order can be placed with us, you are required to complete the registration form. The Registration form can be obtained via our online service or from your school.
2.2 Once you have completed the Registration Form you can check the contents and correct any errors at the end of the process.
2.3 Once you have completed the registration form, the order will deemed to have been placed. As part of our check out process, you will be given the opportunity to check your registration form and to correct any errors. We will send you confirmation of receipt of the registration form detailing the information on the registration form. This will be done immediately by email or by post, whichever method you specify.
2.4 Acceptance of the order takes place when we confirm receipt of the registration form by email. Once the order is accepted, the contract is formed.
2.5 We may refuse to accept an order;
(a) when we cannot obtain authorisation for your payment or
(b) if there has been a pricing or product description error.
2.6 Delivery will be by your local dairy. Details of which you will be informed of on a weekly basis
2.7 Delivery will be made either on a daily or every other day basis. Delivery will be made to the school.
2.8 The delivery will commence on the week following the week that the Registration Form has been processed. This is provided that the Registration Form is received by close of business on a Tuesday.

3.1 The cost per 189ml of milk per day will be approximately 25p. This cost is approximate because it will depend on the area in which your school is situated and the area where the dairy is situated. The exact cost relevant to your order will be detailed on your payment request.
3.2 The prices are reviewed periodically.
3.3 Payment can be made online at www.coolmilk.com or over the telephone by ringing 0844 854 2913. This is an automated payment system. Payment may also be made by sending cheques or postal orders by post. Cheques should be made payable to Cool Milk at School Limited and posted to Cool Milk Payments, FREEPOST COOL MILK. Payment will be accepted by credit card using a specialist online payment company. Payment can be made yearly, every term or half term. There is a section on the registration form for you to complete to stipulate when your payments are going to be made.
3.4 Payments must be made prior to the start of the supply of milk.

4.1 If you no longer require your child to have school milk please ring 0844 854 2913 to arrange for cancellation. If there is any outstanding balance a refund will be issued within 28 days from the date of receipt of the cancellation.
4.2 If your child is absent from school on holiday please contact us by letter, email or telephone. All contact details are listed on the front page of this agreement. The information we require is your child’s name, account number and school address. Also the holiday dates. This notice is required 14 days in advance of the holiday. The milk delivery will be cancelled for that period. If payment has already been made a credit will appear on your next payment request.
4.3 If your child moves school please notify us 14 days in advance of the move. If you wish to continue with the delivery of milk to the new school then provided the school is part of the scheme we will transfer the account.
4.4 If the new school is not part of the scheme we will refund any outstanding balance within 28 days from the date of receipt of the notification of the move.


5.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
(a) No documents or related graphics on this Website are modified in any way;
(b) No graphics on this Website are used separately from accompanying text; and
(c) Any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.

6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7.1 Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary.
7.2 You are prohibited from posting or transmitting to or from this Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) For which you have not obtained all necessary licences and/or approvals;
(c) Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
7.3 You may not misuse the Website (including, without limitation, by hacking).
7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

8.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them.
8.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
(a) You do not remove, distort or otherwise alter the size or appearance of the logo;
(b) You do not create a frame or any other browser or border environment around this Website;
(c) You do not in any way imply that we are endorsing any products or services other than our own;
(d) You do not misrepresent your relationship with us nor present any other false information about us;
(e) You do not otherwise use any Cool Milk trade marks displayed on this Website without our express written permission;
(f) You do not link from a website that is not owned by you; and
(g) Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.
8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.

9.1 To register with www.coolmilk.com you must be over eighteen years of age.
9.2 Each registration is for a single user only. We do not advise you to share your user name and password with any other person nor with multiple users on a network.
9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

10.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, there will be a notice on the site advising you of this.

11.1 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
11.2 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
11.3 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1