Contact Us

Before contacting us you may find the answer you’re looking for on our FAQ page.

To ensure we can help you as quickly as possible, please use the email address that is relevant to your query.

Schools                                   and Nurseries                                                            
Term/ calendar dates
Class lists 
Delivery queries 
Account amendments
Account cancellations
Telephone    0844 854 2913
Fax   0843 659 6840



Customer Services                                      

  0333 400 1199

Speak to our Customer Service team Monday to Friday
8:00am - 5:00pm. 

Email                                   Send us a message 
Payment queries
Account amendments
Account cancellations

For all dairy enquiries                     
Fax    0843 659 6842


Postal Addresses                       

Cool Milk
Cool Milk House
Kingsley Park
Kingsley Road

Wales   FREEPOST Cool Milk (CYMRU)
Scotland   FREEPOST Cool Milk(SCOTLAND)


Journalists or media professionals should visit our online media office for further information.




Customer focus

Customer service feedback

Complaints procedure 




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