Contact Us

Before contacting us you may find the answer you’re looking for on our FAQ page.

To ensure we can help you as quickly as possible, please use the email address that is relevant to your query.

Schools                                   and Nurseries                                                            
Term/ calendar dates   calendars@coolmilk.com
Class lists   classes@coolmilk.com 
Delivery queries           deliveries@coolmilk.com
Account amendments       amend@coolmilk.com
Account cancellations    cancel@coolmilk.com
Telephone    0844 854 2913
Fax   0843 659 6840

 

Parents                                                                                            

Customer Services                                      

  0844 854 2913

Speak to our Customer Service team Monday to Friday 8.00- 5.00. 

Email                                   Send us a message 
Payment queries   payments@coolmilk.com
Account amendments   amend@coolmilk.com
Account cancellations   cancel@coolmilk.com

 
Dairies                                                                                           
For all dairy enquiries                               dairycontactus@coolmilk.com
Fax    0843 659 6842

 

Postal Addresses                       
England  

Cool Milk
Cool Milk House
Kingsley Park
Kingsley Road
Lincoln
LN6 3TA

Wales   FREEPOST Cool Milk (CYMRU)
Scotland   FREEPOST Cool Milk(SCOTLAND)

 Media
Journalists or media professionals should visit our online media office for further information.

 

 

 

Customer focus

Customer service feedback

Complaints procedure 

 

 

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