Customer service feedback questionnaire

Here at Cool Milk we strive to provide you with the best possible customer service. How do you think we are performing? It will take just one minute to complete this simple feedback questionnaire so that we may continue to improve our service levels.

Overall, how do you rate the service you received the last time you contacted Cool Milk?*
(Score: 10 - Very Good, 1 – Very Poor)
How do you rate our response time when you contacted us?*
(Score: 10 - Very Good, 1 – Very Poor)
How do you rate the quality of the response to your query?*
(Score: 10 - Very Good, 1 – Very Poor)
How do you rate our professionalism in dealing with you?*
(Score: 10 - Very Good, 1 – Very Poor)
How do you rate the consistency of your milk delivery in terms of time of deliveries?*
(Score: 10 - Very Good, 1 – Very Poor)
How do you rate the consistency of your milk deliveries in terms of quality of the products?*
(Score: 10 - Very Good, 1 – Very Poor)
How well does Cool Milk keep you informed with changes affecting our service delivery?*
(Score: 10 - Very Good, 1 – Very Poor)
How do you rate our approach to quality management in terms of our website and literature?*
(Score: 10 - Very Good, 1 – Very Poor)
How do you rate the quality of the promotional material available?*
(Score: 10 - Very Good, 1 – Very Poor)
How do you rate the effectiveness of the promotional material in encouraging children to drink milk?*
(Score: 10 - Very Good, 1 – Very Poor)
How fairly does Cool Milk treat their customers?*
(Score: 10 - Very Fairly, 1 – Very Poorly)
How likely are you to recommend Cool Milk to other establishments providing milk to children?*
(Score: 10 - Very Likely, 1 – Very Unlikely)
Overall, how do you rate Cool Milk’s service?*
(Score: 10 - Very Good, 1 – Very Poor)