Welcome to Cool Milk

ImportantImportant message to Schools and Early Years settings served by Cool Milk

The Department of Health has recently audited a sample of Nursery Milk claims. The audits have revealed that some settings are claiming more than their actual entitlement.

If you are a school or Early Years setting that receives free Nursery Milk via Cool Milk, it is your responsibility to ensure that your orders and claims comply with the rules of the scheme:

  • Only children under the age of 5 are entitled to free milk.

  • Each child is entitled to one free portion (a third of a pint) of pasteurised cows’ milk for each day that they attend for two hours or more.

  • If a child stays all day, they are still only entitled to one portion of free milk – not one in the morning and one in the afternoon.

  • If a child is not a milk drinker, you cannot claim for that child.

  • If a child is unexpectedly absent for up to 5 days, you can still claim for any milk purchased for that child.

  • You must amend your milk orders to reflect the number of individual under-5 children in attendance that actually want milk. 

If you have accidentally ordered too much milk, you can only claim for the amount that you are entitled to i.e. no more than one portion per individual under-5 attendee per day. Please ensure that you amend the relevant numbers when you perform your weekly Claim Validation.

Please note that if you claim more than your entitlement, you may be charged for the excess milk and your future participation in the scheme may be jeopardised.

If you have any queries about your Nursery Milk orders or claims, please contact us.

The Nursery Milk scheme is of great benefit to the children in your care, so please help to maintain the integrity of the scheme by keeping your orders up to date and checking your claims very carefully.




The 1st January 2016 marked the first anniversary of the new School Food Standards. As part of the standards, there is legislation that stipulates that all children in primary school education must be provided with the option of lower fat drinking milk during school hours.


·         Children over 5 years may continue to receive subsidised milk, should they wish. We can offer further details, registration forms and promotional materials

·         Children entitled to benefit-based free school meals should be offered free milkContact us for more information

We have a dedicated Cool Milk Relationship Team who offer support and guidance on the new School Food Standards. Should you wish to speak with a member of this team, please feel free to contact them on 0844 557 2236 or email CMRT@coolmilk.com


Children under 5 enjoy free school milk. Did you know that once they turn 5 they can continue to receive the great benefits school milk offers – at a subsidised cost?  To register your child, simply click here and follow the on-screen instructions.



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Our commitment to providing outstanding customer service remains core to our business. This includes sharing the results of our activities over the past 12 months, which you can see here...


See how Cool Milk performed over the last year

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Start your school or nursery milk scheme here   Promote   Learn about the benefits of mid-morning break milk   Children who eat breakfast before school 'twice as likely to perform well in tests'