Why should my child drink milk?
My child is under 5 – why is the milk free?
How much will I pay for my child’s milk?
I am in receipt of benefits – does my child qualify for free school milk once they turn 5?
If you feel that your child is entitled to free mid-morning milk, please contact the school directly to request they register your child with Cool Milk – the school must add the child to their Cool Milk account you cannot do this on their behalf.
Should you require any further information regarding this legislation please contact our Customer Service team on 0800 321 3248.
Why do you supply semi-skimmed rather than whole milk?
Do you supply lactose/lactose free or soya milk?
Is the milk that you provide UHT?
How do I register my child for the Cool Milk scheme?
What happens in the event of mid-term holidays or sickness?
How can I amend my details or notify you of a change of address or school?
My child no longer wishes to have school milk, how do I close my account?
If you are paying for your child’s milk then email us at [email protected] and we will close your account and issue any appropriate refund.
What if my child attended school but has not received milk?
Can I register using a mobile phone or tablet device?
If you have any issues registering on your mobile device, you can register online at www.coolmilk.com on a computer or alternatively, you can collect a registration form from your child’s school and return it to FREEPOST COOL MILK.
Why doesn't my child's school appear when I'm registering them online?
Why does my registration appear to be a duplicate?
I registered previously with Cool Milk and would like to either reactivate that account or register a new child, how do I set this up?
In order to register a new child you will need to log in to your existing account and select option ‘Child Account’ where you will find ‘Add New Child’.
If you have any difficulties please contact Customer Services.
When is the cut off for registrations?
Why is there only an UNKNOWN class available to select upon registration?
Why is there a box at the bottom of the registration page for attendance days?
Can I log into my account using a mobile phone or tablet device?
My password/email address is wrong/not recognised when I try to log in to "My Account" on the website. Why is this?
Please note that all passwords are case sensitive.
If your email address has changed please contact our Customer Service team on 0800 321 3248.
What is my username?
What is my password?
Once logged in with my temporary password, how do I amend this to something more memorable?
When I try to download my payment request it does not display it properly, what should I do?
Can I pay for my child's milk using a mobile phone or tablet device?
If you have any issues making a payment on your mobile device, you can pay online at www.coolmilk.com on a computer, by calling our payment line on 0800 321 3248 or at your local PayPoint outlet.
I have received a payment request for my child’s milk. Which methods can I use to pay?
Full details on methods of payment can also be found on your invoice. Please note that customers should not send cash in the post. Should you have any payment related queries, please contact us on [email protected].
I paid my payment request last week - why hasn’t my child received milk?
Where do I find my account number?
You will find your child account number on the left hand side of any invoice received.
If you are unable to locate either, please contact our Customer Service Team who will be happy to help.
Where do I find my invoice number?
Why is my child appearing in class UNKNOWN?
Why is my child not receiving milk?
Did you pay before the cut off of 5pm on the Tuesday?
Are you entitled to Free School Milk? If so, have you advised the school of your entitlement?
Does the invoice for your child have the current school that your child attends?