Terms and Conditions

These terms and conditions apply to the use of our websites at www.coolmilk.com and www.customers.coolmilk.com, and to the supply of school and nursery milk. By accessing our websites and/or placing an order you agree to be bound by these terms and conditions. The websites are jointly owned and operated by Cool Milk at School Limited (Company Number 3603430, VAT Number 991265102) and Cool Milk Limited (Company Number 3603426, VAT Number 991265102), together known as Cool Milk (“we”, “us”, “our”). Our trading address is Cool Milk House, Kingsley Park, Kingsley Road, Lincoln, LN6 3TA. Cool Milk sells milk to schools and early years establishments throughout Great Britain. If you wish to contact us, please click here.


1.1 You will be able to access most areas of this website without registering your details with us. Certain areas of this website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the terms and conditions to make sure you have the most recent version relevant to your contract. Please contact us if you have any questions about the terms and conditions and how they affect you.


2.1 Before an order can be placed with us, you are required to complete the registration process, either online or via a paper Registration Form which can be obtained from our website or from your child’s school.
2.2 Acceptance of your order takes place when we receive your payment.
2.3 We may refuse to accept an order if there has been a pricing or product description error.
2.4 Delivery will be made by our selected subcontractor. Delivery will be made to your child’s school and the milk is intended for consumption by your child during standard school hours. It is the school’s responsibility to inform us of their holidays and other closure dates. It is the school’s responsibility to pass the milk to the relevant children for consumption on the school premises – we cannot provide a refund if we have delivered milk but the school fails to distribute it correctly.
2.5 Delivery will commence as soon as possible after acceptance of order; typically, if an order is placed by 5pm on Tuesdays then deliveries will commence in the following week provided that the child’s school is open.

3.1 The daily cost per 189ml portion of milk will be detailed on your payment request. Children under the age of five are entitled to one 189ml portion of milk on each day that they attend an eligible establishment for 2 or more hours – this is funded by the Department of Health.
3.2 Our prices are reviewed periodically.
3.3 Payment can be made online via credit or debit card at www.coolmilk.com. Other payment methods will be detailed on your payment request.

4.1 If you no longer require your child to have school milk please contact us to arrange cancellation. If you have an outstanding credit, a refund will be issued within 28 days from the date we receive notification, subject to deduction of a £2.20 administration fee.
4.2 If your child moves school (including moving from an infant school to a junior school) please notify us 14 days in advance of the move. If you wish your child to continue to receive milk at the new school then, provided the school is part of the scheme, we will transfer the account. If the new school is not part of the scheme we will refund any outstanding credit within 28 days from the date we receive notification, subject to deduction of a £2.20 administration fee.
4.3 In respect of term-time absences, to enable us to suspend your child’s milk and organise credit to your account, you must notify us of any holiday or long-term absence by 5pm on Tuesday for it to apply the following week. If we have already delivered the milk and were not made aware of your child’s absence then we are unable to make a refund.

5.1 You are permitted to print and download extracts from our websites for your own use on the basis that (a) no documents or related graphics from our websites may be are modified in any way; (b) no graphics on our websites are to be used separately from accompanying text; and (c) any of our copyright and trade mark notices and this permission notice appear in all copies.
5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on our websites (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from our websites other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use our websites automatically terminates and you must immediately destroy any downloaded or printed extracts from our websites.
5.3 Subject to clause 5.1, no part of our websites may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
5.4 Any rights not expressly granted in these terms are reserved.

6.1 Whilst we endeavour to ensure that our websites are available at all times, we will not be liable if for any reason our websites are available at any time or for any period.
6.2 Access to our websites may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7.1 Other than personally identifiable information, which is covered by our Privacy Notice, any material you transmit or post to this Website will be considered non-confidential and non-proprietary.
7.2 You are prohibited from posting or transmitting to or from our websites any material (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; (b) for which you have not obtained all necessary licences and/or approvals; (c) which constitutes or encourages conduct that would be considered a criminal offence, gives rise to civil liability, or is otherwise contrary to the law or infringes the rights of any third party, in the UK or any other country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data, malware or other malicious software or harmful data).
7.3 You may not misuse our websites including, without limitation, by hacking.
7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

8.1 Links to third party websites on our websites are provided solely for your convenience. If you use these links, you leave our websites. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them.
8.2 If you would like to link to our websites, you may only do so on the basis that you link to, but do not replicate, the home page of our websites, and subject to the following conditions: (a) you do not remove, distort or otherwise alter the size or appearance of the logo; (b) you do not create a frame or any other browser or border environment around our websites; (c) you do not in any way imply that we are endorsing any products or services other than our own; (d) you do not misrepresent your relationship with us nor present any other false information about us; (e) you do not otherwise use any Cool Milk trade marks displayed on our websites without our express written permission; (f) you do not link from a website that is not owned by you; and (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.

9.1 To register with www.coolmilk.com you must be over eighteen years of age.
9.2 Each registration is for a single user only. We do not advise you to share your user name and password with any other person nor with multiple users on a network.
9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

10.1 Whilst we endeavour to ensure that the information on our websites is correct, we do not warrant the accuracy and completeness of the material on our websites. From time to time we may make changes to the material on our websites, or to the products and prices described in it.

11.1 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
11.2 If your use of material on our websites results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
11.3 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of our websites, or the use by any other person using your registration details.
11.4 Nothing in these terms and conditions affects your statutory rights.

12.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
12.2 We do not warrant that materials/items for sale on our websites are appropriate or available for use outside the United Kingdom. It is prohibited to access our websites from territories where its contents are illegal or unlawful. If you access our websites from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1.