Here at Cool Milk we understand that offering nursery milk can be an administrative and financial burden. That’s why we offer a milk scheme that is free, simple and doesn’t use valuable funds or resources that your nursery needs.
Running a milk scheme with Cool Milk is simple and includes many benefits that will save you time and money:
- Fresh local milk.
Free local milk for any child under the age of five in registered day-care, delivered from a local dairy depot.
- No more milk claim paperwork.
We will complete a claim on your behalf and submit it for reimbursement ourselves.
- No more milk bills.
The dairy will invoice us direct, meaning you will never have to pay for any nursery milk again. Free milk that is truly free!
- We deal with the dairy.
We will contact the dairy on your behalf if any queries arise.
- No more waiting.
You will no longer have to wait for reimbursement because we pay the invoice. This will free up your precious resources to spend on other essential items.
- Free fridge on loan (conditions apply)
We will provide a free fridge on loan to help store your milk, keeping it cool and fresh for your pupils.
- Free plastic beakers
A free beaker for every child with a handy ‘fill-to’ line that ensures they receive their 189ml entitlement.
- Educational materials
We can provide educational materials that help teach children all about milk. View a selection of our factsheets here.
- Customer support
Dedicated and award-winning customer services.
Cool Milk make providing free milk hassle-free, it lets us concentrate on children instead of paperwork.
Robert Clarke, Nursery Director, Little Me Nursery
Our milk delivery has not arrived or is incorrect. What happens now?
Why do I only receive deliveries on certain days/times of the week?
How can I amend my order details or let you know about an address change?
For an address change, firstly log on to your NMRU account at www.nurserymilk.co.uk and amend the details as necessary and then send an email to us at firstname.lastname@example.org outlining both your previous and new addresses and when the change is effective from. If this address change has resulted in a new care certificate then we will need details of this in the email.
We haven’t received our weekly list, what should we do?
How do we get our weekly list for the start of a new term?
Why do you supply semi-skimmed rather than whole milk?
My password/email address is wrong/not recognised when I try to log in to ‘My Account’ on the website. Why is this?
You can reset your log in details by selecting the Forgot Password option. When this has been completed you will receive a password reset email. Please note that all passwords are case sensitive. If your email address has changed please contact our Customer Service team on 0844 854 2913.
How can we let you know about a training day or a closure?
In the event of unexpected closures, for example due to adverse weather conditions, we request that you let us know within 10 days of the closure to ensure the correct claim is processed. You can do this by emailing us at email@example.com.
I have heard that some customers have received a fridge from Cool Milk – how do we go about getting one ourselves?
We have received a different unit of measure than usual, why?
How long should we keep our weekly lists, delivery notes and so on?
How do we cancel the scheme?
Why do I need to confirm my Nursery Milk order every week?
Why do I have to confirm weekly?
Why do I have to enter my under-5 attendance numbers on the NMRU website?
Will my milk continue if I don’t confirm my deliveries?
Why do I have to provide my number of under 5 children?
My school only serves milk to under-5s. Why do I need to advise you when they turn 5?
You are therefore required to go online and ensure that your order reflects the number of children who are under 5 for the following week (e.g. if you have 50 children under 5 in your setting for the 1st week of January, but 3 of those children turn 5 the following week, then your order for the 2nd week of January should be for 47 children).
Order changes should be made to you online account by Tuesday 5pm to be effective for the following week.