As part of the School Food Plan, all maintained primary, infant, junior and secondary schools are now legally required to make milk available for drinking during school hours. Free school milk is available for under-fives as well. Cool Milk is here to help schools across the UK achieve the ‘Milk and Dairy’ standard.
Running a school milk scheme with Cool Milk is simple and includes many benefits that will save you time and money:
- Free milk for under-fives.
- Subsidised milk for 5-11 year olds.
- We deal with the dairy.
- We deal directly with parents.
- Award-winning customer support – we’re winners of the LACA ‘Outstanding Supplier of the Year 2015’ award.
- FREE fridge on loan (conditions apply).
- FREE educational and promotional materials.
- We submit all claims.
- We ensure the correct paperwork is kept for audit purposes.
Register your school with Cool Milk
If you are a parent and would like to register your child for school milk, please click here.
Our milk delivery has not arrived or is incorrect. What happens now?
A parent has queried why their child has not received milk. What should I do?
My password/email address is wrong/not recognised when I try to log in to ‘My Account’ on the website. Why is this?
You can reset your log in details by selecting the Forgot Password option. When this has been done you will receive a password reset email.
Please note that all passwords are case sensitive.
If your email address has changed please contact our Customer Service team on 0800 321 3248.
Why do I only receive deliveries on certain days/times of the week?
How can we let you know about a training day or school closure?
In the event of unexpected school closures, for example due to adverse weather conditions, we request that you let us know within 10 days of the closure to enable us to apply any appropriate credit to parent’s accounts. You can do this by emailing us at firstname.lastname@example.org.
We haven’t received our weekly drinking list, what should we do?
How do we get our weekly list for the start of a new term?
How can we make changes to our class lists?
Children moved into different classes will be reflected on your drinking list straight away – simply reprint your drinking list after changes are saved. If children who no longer require milk are moved into the ‘leavers’ class prior to 5pm on Tuesday, the changes will show on the following week’s drinking lists. Please remember to press Save to complete the changes.
I have heard that schools receive a fridge from Cool Milk – how do we go about getting one ourselves?
If you are a Junior school and your order is for 20 or more children per day, you may qualify for a fridge. To request a fridge please email us on email@example.com.
We have received a different unit of measure than usual, why?
How long should we keep our drinking lists, delivery notes and other correspondence?
How do we cancel the scheme?
How can I ensure that any children attending less than 5 days a week receive their milk?
Why do I have to confirm my milk deliveries?
Why do I have to confirm weekly?
How do I process my confirmation if I don’t have access to my email account or I’m unable to process the confirmation via the link in my email?
You will then be directed to the Delivery Confirmation page, where you are asked to confirm if you received the amount of milk we ordered. If you received a different amount you need to confirm this information. Please note the figures given are the number of children who we ordered milk for rather than you unit of measure.
Will my milk continue if I don’t confirm my deliveries?
Why do I have to confirm the children attendance numbers on the NMRU website?
What are the requirements of the new School Food Plan legislation?
What does that mean for us as the school?
Does the milk have to be free?
When should we make milk available?
Why do you supply semi-skimmed rather than whole milk?
We have not received our milk delivery, what should we do?
If your milk has not been received by 10:30am then please contact your dedicated Customer Service team either via email at firstname.lastname@example.org or via telephone. If we have not already done so, we will contact the dairy in order to establish why delivery has not been made. We will ascertain the reason for the delay and notify you of the revised expected delivery time or alternatively, if the dairy is unable to complete the delivery to you we will inform you of this by return notification.