Privacy Policy

Cool Milk (“we”, “our”) supplies school and nursery milk to children at thousands of schools and childcare establishments throughout Great Britain.

We collect the names and contact details of schools and parents and the names and dates of birth of their children via our online and paper-based registration processes. This data is used to administer customers’ accounts and to supply milk to registered children at the correct locations and times. We do not use the data for any other purpose.

We may also collect, store and use information about your computer and about your visits to and use of our websites (including your IP address, geographical location, browser type, referral source, length of visit and number of page views), and information relating to any purchases you make of our goods or services. Credit card transactions are processed by a specialist online payments company; your credit card information is not stored, accessed, or communicated by Cool Milk.

Customer data is stored on our secure servers at our offices in Lincoln, United Kingdom. We never share the data with any third parties other than with government agencies for audit purposes.

Your principal rights under data protection law are:

(a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by written notice to us at the link below

https://www.coolmilk.com/contact-us/ 

If you have any questions or comments about this policy these can also be addressed through the “contact us” link.

Cool Milk is committed to its customers’ security and privacy needs. All information handled by Cool Milk is processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. Cool Milk has two main trading companies, both of which are registered as data controllers with the Information Commissioner’s Office: Cool Milk at School Ltd – Registration Code Z6142600; and Cool Milk Limited – Registration Code Z3119957.


Cookie Policy

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. Cookies enable us to improve the user experience for visitors to our website.

We use both “session” cookies and “persistent” cookies on our websites. We use session cookies to keep track of you whilst you navigate the website – these cookies will be deleted from your computer when you close your browser. We use persistent cookies to enable our website to recognise you when you visit – these cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website.


Security

Cool Milk is committed to its customers’ security and privacy needs. All information handled by Cool Milk is processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation.

Cool Milk has two main trading companies, both of which are registered as data controllers with the Information Commissioner’s Office: Cool Milk at School Ltd – Registration Code Z6142600; and Cool Milk Limited – Registration Code Z3119957

All personal information is securely stored on our UK servers, and is never passed on to third parties without your permission

Our credit card transactions are processed by a specialist online PCI-DSS Level 1 compliant payment processing company; your credit card information is not stored, accessed, or communicated by Cool Milk.